We’d love to hear from you! Whether you have questions about our services, want to request a quote, or need support, our team is here to help.
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Our Address Guangzhou and Wuhan, China
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General Inquiries Info@ZhimaJituan.com
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Feel Free To Call Us +86 131 444 31 347
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Frequently Asked Questions (FAQ)
About ZhimaJituan
Q1: What does ZhimaJituan mean?
“之马” (Zhī Mǎ), meaning “Steed of Purpose” or “The Noble Horse.” In Chinese tradition, the horse symbolizes unwavering strength, perseverance, and the ability to cover great distances with speed and purpose. Just as a noble steed carries its rider faithfully across vast landscapes, 之马 represents our commitment to carrying our clients’ ambitions forward with reliability, endurance, and an unyielding drive toward success. “Jituan” (集团) signifies our commitment to operating at scale, with the resources and reach to serve the world’s most demanding energy clients.
Q2: Who is behind ZhimaJituan?
A: ZhimaJituan was founded by Mohammad, known internationally as Zac and to Chinese colleagues as 力帅 (Lì Shuài). With over 20 years of immersive experience in the Oil & Gas sector, Zac has built direct relationships with refineries and national oil companies across Russia, Iran, Iraq, Oman, Qatar, and Malaysia. His expertise spans complex contract negotiation, multi-currency payments, and end-to-end logistics.
Q3: Where is ZhimaJituan headquartered?
A: We are headquartered in China with dual offices in Guangzhou and Wuhan. Additionally, we maintain a robust operational presence across the Middle East through our companies established in the region. This strategic dual footprint allows us to bridge the world’s richest energy sources with its most dynamic markets.
Q4: How long has ZhimaJituan been in business?
A: Our founder brings over 20 years of industry experience, and ZhimaJituan has been operating as an integrated solutions provider with a growing track record of successful deliveries to clients across Asia, Africa, and beyond.
Products & Services
Q5: What products does ZhimaJituan supply?
A: We offer a comprehensive range of petroleum products, including:
| Product Category | Specific Products |
|---|---|
| LPG | Propane, Butane, LPG mixtures |
| Methanol | Technical-grade methanol |
| LNG | Liquefied Natural Gas |
| Crude Oil | Light and Heavy grades (Tapis, Urals, Basrah, Oman, Iran Light/Heavy, ESPO) |
| Diesel & Gas Oil | EN590, D2, LGO, MGO |
| Other Products | Naphtha, Condensates, Fuel Oil, Jet Fuel/Kerosene, Petrochemical feedstocks |
Q6: Do you only supply from the countries listed on your website?
A: While our core strength lies in direct contracts with refineries in Russia, Iran, Iraq, Oman, Qatar, and Malaysia, we also have the capability to source from other markets based on client requirements. Contact us with your specific needs, and we will leverage our network to find the right solution.
Q7: Can you supply both Light and Heavy crude grades?
A: Yes. We have direct access to a full spectrum of crude grades:
Light Crudes: Tapis (Malaysia), ESPO (Russia), Iran Light, Basrah Light (Iraq)
Heavy Crudes: Urals (Russia), Basrah Heavy (Iraq), Oman Heavy, Iran Heavy
We can also assist with blending requirements to meet specific refinery feedstock needs.
Q8: What specifications do your diesel products meet?
A: We supply diesel and gas oil meeting international specifications, including:
EN590: Ultra-low sulfur (≤10ppm) automotive diesel
D2: Industrial gas oil
LGO: Light Gas Oil
MGO: Marine Gas Oil (low sulfur)
All products come with third-party inspection certificates to verify quality and compliance.
Sourcing & Supply
Q9: Are your contracts direct with refineries or through intermediaries?
A: We maintain direct lifting and supply contracts with refineries and national oil companies across our core sourcing countries. This direct access allows us to offer competitive pricing, reliable availability, and greater transparency than secondary market traders.
Q10: Which countries do you source from?
A: Our primary sourcing countries include:
Russia – Urals Crude, ESPO, LPG, LNG, Diesel, Naphtha
Iran – Light/Heavy Crude, Methanol, LPG, Condensates
Iraq – Basrah Light, Basrah Heavy, LPG
Oman – Oman Export Crude, LPG, Methanol
Qatar – LNG, LPG, Condensates
Malaysia – Tapis Crude, LNG, LPG, Methanol
Q11: Can you source products from other countries upon request?
A: Absolutely. While our core strength is in the regions listed above, our extensive network and industry relationships allow us to explore sourcing opportunities from other producing nations based on client demand. Please contact us with your specific requirements.
Q12: Do you have minimum order quantities (MOQs)?
A: Minimum order quantities vary by product and supply source. Generally:
LPG: Full pressurized or refrigerated cargoes
LNG: Spot cargoes or term contracts
Crude Oil: Standard parcel sizes (500,000–1,000,000 BBL typical)
Methanol: From 5,000 MT
Diesel: From 10,000 MT
We can discuss flexible options based on your specific needs and delivery location.
Logistics & Delivery
Q13: What shipping terms do you offer?
A: We offer flexible delivery terms to suit client preferences, including:
FOB (Free On Board)
CIF (Cost, Insurance, Freight)
CFR (Cost and Freight)
DES (Delivered Ex-Ship)
EXW (Ex-Works) where applicable
Our team can advise on the most efficient and cost-effective option for your specific location and requirements.
Q14: How do you ensure product quality during transport?
A: Quality assurance is central to our operations. We engage independent third-party inspection agencies (such as SGS, Bureau Veritas, or Intertek) to:
Inspect product quality at load port
Verify quantity through certified measurement
Monitor during transfer operations
Provide certification upon delivery
Clients receive full documentation, including inspection certificates, bills of lading, and certificates of origin.
Q15: Which ports do you typically ship from?
A: Our shipping origins vary by sourcing country:
Russia: Primorsk, Novorossiysk, Kozmino, Vladivostok, Sakhalin ports
Iran: Kharg Island, Bandar Abbas, Asaluyeh
Iraq: Basrah (Mina Al-Bakr, Khor Al-Zubair)
Oman: Sohar, Mina Al Fahal, Duqm
Qatar: Ras Laffan, Mesaieed
Malaysia: Bintulu, Port Dickson, Melaka, Johor
We can arrange delivery to virtually any major port worldwide.
Q16: What is your typical delivery lead time?
A: Lead times depend on product availability, origin, destination, and shipping schedule. Generally:
Spot cargoes: 2–4 weeks from contract confirmation
Term contracts: Negotiated schedules with regular liftings
We provide realistic timelines during negotiations and keep clients informed throughout the shipping process.
Contracts & Payments
Q17: What types of contracts do you offer?
A: We offer flexible contract structures to match client needs:
Spot contracts – One-time purchases
Short-term contracts – 3–12 months
Long-term supply agreements – 1–5+ years
Tolling arrangements – Customized structures
Our team has deep expertise in drafting and negotiating contracts that protect both parties’ interests while ensuring smooth execution.
Q18: What payment terms do you accept?
A: We structure payments to accommodate different counterparty profiles and risk considerations:
Letters of Credit (L/C) – Confirmed, unconfirmed, and standby
SBLC (Standby Letter of Credit)
DLC (Documentary Letter of Credit)
MT103/202 – Wire transfers
Pre-payment – For established relationships
Deferred payment – Subject to credit assessment
Multi-currency options – USD, EUR, CNY, and select local currencies
Our expertise in navigating complex payment environments—including restricted markets—is one of our core differentiators.
Q19: Do you work with first-time buyers?
A: Yes, we welcome inquiries from serious buyers at all stages. For first-time transactions, we typically recommend:
Mutual NDA to protect confidential information
Company profile exchange to establish credibility
Reference checks where applicable
Standard industry documentation (e.g., GAFTA, FOSFA, or IMPA contracts)
Third-party inspection at load port
Letter of Credit as a secure payment mechanism
We believe in building long-term partnerships and approach every first transaction with professionalism and transparency.
Q20: How do you handle sanctions and restricted markets?
A: Our founder’s 20+ years of experience includes extensive work in complex regulatory environments. We maintain strict compliance with all applicable international laws and sanctions regimes. For markets with restrictions, we:
Engage specialized legal counsel to ensure compliance
Structure transactions using permitted mechanisms
Work with banks experienced in corresponding jurisdictions
Provide full transparency to clients on compliance measures
We never engage in transactions that violate applicable laws, and we advise clients accordingly.
Partnerships & Opportunities
Q24: Are you looking for partners or agents?
A: We are always open to exploring mutually beneficial partnerships with:
Local representatives in target markets
Logistics and shipping partners
Financial institutions experienced in energy trade
Industry consultants and advisors
Please contact us with your proposal, and our team will review it promptly.
Q25: Do you offer joint venture opportunities?
A: We consider joint ventures and strategic partnerships on a case-by-case basis. If you have a specific project or opportunity that aligns with our expertise and geographic focus, we welcome a preliminary discussion.
Q26: How can refineries or producers contact you about offtake agreements?
A: Refineries and producers seeking reliable offtake partners are welcome to contact us directly. Please reach out via email with:
Product specifications and available volumes
Preferred contract terms
Reference trades (if available)
We respond to all serious inquiries promptly.
Compliance & Documentation
Q21: What documentation do you provide with each shipment?
A: We provide a complete documentation package, typically including:
Commercial Invoice
Packing List
Bill of Lading (original or telex release)
Certificate of Origin
Certificate of Analysis/Quality (from independent inspector)
Certificate of Quantity (from independent inspector)
Insurance Certificate (if applicable)
Any additional documentation required for import clearance
Q22: Are your products certified for quality?
A: Yes. All products are tested and certified by internationally recognized third-party inspection agencies (SGS, Bureau Veritas, Intertek, or equivalent) at load port. Certificates confirm that products meet the specifications outlined in the contract.
Q23: Do you comply with international trade regulations?
A: Absolutely. ZhimaJituan and its leadership are committed to full compliance with all applicable international trade laws, sanctions regulations, and anti-corruption statutes. We conduct thorough due diligence on all counterparties and transactions.
Contact & Support
Q27: How can I request a quote?
A: To request a quote, please contact us with the following information:
Product(s) of interest
Required specifications
Target volume
Delivery location
Preferred shipping terms
Payment mechanism preference
Send your inquiry to [Insert Email] or use our online contact form. We typically respond within 24–48 hours.
Q28: What is the best way to reach your team?
A: You can reach us through multiple channels:
📧 Email
📞 Phone
📍 Guangzhou Office
📍 Wuhan Office
🌐 Website Contact Form
For urgent matters, we recommend WhatsApp or Telegram with a phone number where we can reach you.
Q29: Do you have representatives in my country?
A: While our primary offices are in China and the Middle East, we work with clients globally. Please contact us to discuss your specific location, and we can advise on the best support arrangement.
Q30: How quickly do you respond to inquiries?
A: We aim to acknowledge all inquiries within 24 hours on business days. More complex requests may require additional time for internal discussion and supplier coordination, but we will keep you informed of progress.
Oil & Gas Services
Reliable and Efficient Oil & Gas Industry Services
Sourcing: Russia, Iran, Iraq, Oman, Qatar, Malaysia Key Advantage: Direct contracts with major LPG producers; competitive pricing; flexible volumes (pressurized to fully refrigerated)
Sourcing: Russia, Iran, Iraq, Oman, Malaysia Key Advantage: Direct lifting contracts; over 2,000 crude contracts executed; deep understanding of Chinese refinery requirements
Sourcing: Qatar, Russia, Malaysia, Oman Key Advantage: Competitive Russian pricing; short-haul Malaysian supply; premium Qatari quality
Sourcing: Russia, Malaysia, Iran, Oman, Qatar Key Advantage: Russia's largest refined products supplier to China; premium Malaysian EN590; fuel oil quota expertise
Sourcing: Iran, Oman, Malaysia, Russia, Qatar Key Advantage: World's lowest-cost Iranian supply; premium Malaysian/Omani grades; over 5,000 contracts executed
